Who we are
NGYN Solutions Inc. ("NGYN", "we", "us") is a consultancy based in Mississauga, Ontario, Canada, that implements and supports Odoo ERP and related business automation. This policy covers ngynsolutions.com and any forms, chat tools and emails connected to it.
If you have a question about this policy or about your information, email [email protected].
Information we collect
We collect only what we need to respond to you and to run this website.
Information you give us
- Contact details, such as your name, email address, phone number and company name, when you fill in a form, book a call, use the chat tool, or email or phone us.
- What you tell us about your business, such as your industry, systems, team size and the problem you want solved.
- Messages and files you send us.
Information collected automatically
- Technical data, such as your IP address, browser type, device type, pages viewed, the page that referred you, and the date and time of your visit.
- Cookies and similar technologies, described below.
Information from our clients
When we work inside a client's Odoo database or other business systems, we may see personal information about that client's customers, staff and suppliers. We handle that information on the client's instructions under our service agreement with them. The client's own privacy policy applies to it, not this one.
How we use your information
We use personal information to:
- Reply to your inquiry and prepare a proposal or estimate.
- Deliver, support and invoice the services you ask for.
- Send service messages, such as booking confirmations and replies to support requests.
- Send updates or marketing emails where you have agreed to receive them. You can unsubscribe at any time.
- Keep this website working, secure and useful, and understand how it is used.
- Meet our legal, tax and accounting obligations.
We do not sell personal information. We do not use it to make automated decisions that have a legal effect on you.
Consent
We collect, use and share personal information with your consent, or as otherwise allowed or required by law. By giving us your information, you agree to its use as described here.
You can withdraw your consent at any time, subject to legal or contractual limits, by emailing us. Withdrawing consent may mean we can no longer answer an inquiry or provide a service.
Cookies
Cookies are small files stored by your browser. This website and the tools built into it may use cookies to:
- Remember your preferences and keep forms and chat working.
- Measure visits and see which pages are useful.
- Understand how visitors found us.
You can block or delete cookies in your browser settings. Some parts of the site may not work as intended if you do.
Who we share information with
We share personal information only where there is a reason to.
- Service providers that help us run our business, such as our website and customer relationship platform, form and chat tools, email, calendar, analytics, hosting, accounting and payment providers. They may use the information only to provide their service to us.
- Professional advisers, such as our accountants and lawyers, where needed.
- Authorities, where the law requires it, or to protect our rights, our clients or others.
- A buyer or successor, if NGYN's business is sold or reorganized. The information stays subject to this policy.
Where information is stored
Some of our service providers store or process information outside your province or outside Canada, including in the United States. Information held in another country is subject to that country's laws, and may be available to its courts and authorities.
How long we keep it
We keep personal information only as long as we need it for the purposes above, or as the law requires. Inquiry records are kept while the conversation is active and for a reasonable period after. Client and financial records are kept for the period required by tax and accounting rules. After that, information is deleted or made anonymous.
How we protect it
We use reasonable physical, technical and organizational safeguards to protect personal information, including access controls and encrypted connections. No website or system can be guaranteed to be completely secure. If you think your information has been compromised, tell us straight away.
Your rights
Depending on where you live, you may have the right to:
- Ask what personal information we hold about you and get a copy.
- Ask us to correct information that is wrong or out of date.
- Withdraw consent, or ask us to delete your information, where the law allows.
- Unsubscribe from marketing emails.
- Complain to a privacy regulator.
To make a request, email [email protected]. We may need to confirm your identity first. We will reply within the time the law requires.
If you are in Canada and are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.
Children
This website is for businesses. It is not directed at children, and we do not knowingly collect personal information from anyone under 16.
Links to other websites
This website links to other sites, such as software vendors and documentation. We are not responsible for their content or privacy practices. Read their policies before giving them information.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. If a change is significant, we will say so on this website.
Contact
NGYN Solutions Inc., Mississauga, Ontario, Canada.
Email: [email protected]