Our Works

At NGYN Solutions, we respect our clients' privacy and confidentiality, which is why we anonymize client names in our case studies.

This approach allows us to showcase our Salesforce expertise and success stories while maintaining the trust and discretion our clients value. Each case study highlights real results and innovative solutions tailored to specific industries, ensuring you gain valuable insights without compromising client identities.

Ready to explore how we achieved transformative results with Salesforce? Contact us today to discuss detailed case study insights and learn how we can drive your success! Reach out now to unlock the strategies behind our proven outcomes.

Brewery Enterprise

What have we done?

Fragmented customer service tools and processes leading to inconsistent service, lack of visibility across countries, and high case resolution times.

Implemented Salesforce Service Cloud across 9 countries with standardized processes, custom user journeys, and centralized FAQ knowledge base.

Avg. case resolution time reduced by 35%

First Contact Resolution increased by 25%

Customer Satisfaction (CSAT) improved by 20%

Avg. FCR for global service orgs using SF = 70–80%

Water Distribution

What have we done?

Deliver a unified digital customer experience through a self-service portal, integrate CTI for live agent efficiency, and streamline case resolution with omni-channel Service Cloud. Implemented Experience Cloud for customer self-service, Service Cloud for omni-channel case management, and CTI integration.

Case resolution time reduced by 30%

45% of customer requests now handled via the portal

Avg. call handling time reduced by 25% thanks to CTI

Utilities with CTI + Experience Cloud typically see 40–60% reduction in call volume and 20–35% faster call resolution"

IT Services Provider

What have we done?

Successfully migrate CRM processes from SAP C4C to Salesforce within tight deadlines and ensure rapid user adoption across departments. Migrated all CRM processes to Salesforce on time, delivering a modern and integrated CRM system.

Migration completed in <90 days under high-pressure deadline

100+ users trained on-site with tailored sessions

User adoption rate >85% within 2 months

CRM migrations typically take 4–6 months; adoption >80% in 3 months is considered a success

Non-profit organization

What have we done?

Track the candidate journey and manage contracts efficiently to increase placements and partner satisfaction. Manual tracking of leads and opportunities using spreadsheets with no structured pipeline or automation. Sales Cloud deployed to manage leads, opportunities, and contracts with full visibility.

Lead conversion rate increased by 40%

Admin time reduced by 60%

Placement speed improved by 30%

Non-profit orgs using Salesforce see ~30–50% improvement in operational efficiency

Railway Transportation

What have we done?

No centralized digital portal for customer complaints; heavy reliance on call centers and email. Improve customer support via digital channels and reduce workload on call centers through self-service.
Implemented web portal with Salesforce Community Cloud and live chat.

50% of complaints now logged via portal

Avg. wait time reduced by 40%

Live chat resolution satisfaction score at 85%

Self-service deflection in transport can reach 40–60%

Healthcare Insurance

What have we done?

Redesign service processes and future roadmap based on actual user pain points using agile & design thinking. Led workshops and delivered TO-BE functional design leveraging Salesforce Service Cloud.